A ‘seamless experience’ is one that looks, feels and sounds like your brand at every touchpoint. It’s ensuring that your customers have the same sort of brand experience when they go on your website, visit your office or talk to you on the phone.
Steph has a few thoughts on why this is essential for business and what you can do to create a great experience for your customers.
We’d like to recognise the traditional peoples of this continent, whose land was stolen nearly 250 years ago. In particular, we would like to acknowledge the Wurundjeri Woi-wurrung and Bunurong Boon Wurrung peoples of the Eastern Kulin as the traditional owners of the land where we work. We extend our respect to all Aboriginal and Torres Strait Islander peoples. We’re inspired by the strength and resilience of the world’s oldest living culture.
