Setting the scene is something we do a lot of in recruitment. Chances are, if you’re a mortgage broker or finance professional you do this a lot with your clients too. It’s a hugely important skill to master.
In this video, Roland explains how setting the scene can make a difference by letting someone know that you’ve listened to them. It’s the process of telling a story and recounting the information you know to gain clarity and ensure no assumptions are made.
Watch the video to learn more about why and how to set the scene with your clients.