What Makes a Great Mortgage Broker in the Eyes of a Hiring Manager?
When hiring managers talk about the brokers they really want on their team, the conversation rarely stops at “can they write loans?”
Here are the qualities that consistently stand out:
✅️Proven track record.
It’s not just about saying you’re good at what you do—it’s about showing it. Hiring managers want to see the numbers: volumes settled, types of deals (residential vs commercial), client splits (PAYG vs self-employed), and structures you’ve worked with (trusts, companies, SMSFs). Numbers tell the story.
✅️Ability to generate business.
Yes, leads can be provided—but great brokers don’t just wait for the phone to ring. They know how to build referral networks, nurture relationships, and create new opportunities for the business.
✅️Client-first mindset.
Top brokers see themselves as advisors, not salespeople. They take the time to educate clients, find tailored solutions, and deliver an experience that builds trust for the long term.
✅️Cultural fit and professionalism.
This one often gets overlooked. Employers want someone who not only represents the brand well in front of clients but also fits into the team culture. Reliability, professionalism, and the ability to collaborate are just as valuable as technical skills.
At the end of the day, hiring managers are looking for brokers who bring results, relationships, and reliability.
👉 If you’re a mortgage broker, which of these strengths do you think sets you apart the most?
👉 And for hiring managers—what else would you add to this list?
